At Futuro Brand, we engineer performance-driven gear for adventurers, athletes, and fitness enthusiasts. Just as our Baseball Equipment, Hiking Gear, Home Gym Equipment, and Bike Parts are built for reliability, our shipping and returns process is designed for clarity and efficiency. This policy supports your journey from the trail to the home gym and everywhere in between.
Shipping Information
We strive to get your adventure-ready gear to you as quickly and reliably as possible.
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) from our facility in Omaha, Nebraska.
Shipping Methods & Delivery Times
| Shipping Method | Carrier | Cost | Estimated Delivery Time (After Shipment) |
Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days | Faster delivery for Camping Gear, Exercise & Fitness equipment, or last-minute needs. |
| Free Shipping | EMS | FREE on orders over $50 | 15-25 business days | Economical option for larger orders like Home Gym Equipment or full sets of Bike Accessories. |
Note: Delivery times are estimates and may vary based on destination and customs processing. We serve customers globally, excluding specific remote regions in Asia.
Tracking Your Order
Once your order ships, you will receive a confirmation email with your tracking number and a link to monitor your package’s journey.
Our Returns & Exchange Promise
We stand behind the quality of every piece of gear. If an item isn’t the perfect fit for your needs, we’ll work with you to make it right—whether you need a different size of Bike Clothing, a replacement for your Camping Kitchen setup, or a refund for your Boxing Gear.
Policy Summary: We accept returns and exchanges for most items within 15 days of your receipt of the shipment. The item must be in its original, unused, and resalable condition with all tags and packaging intact.
Step-by-Step Return & Exchange Process
Contact our support team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include your order details.
Our team will review your request and, if approved, email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions within 1-2 business days. Returns sent without an RMA cannot be processed.
Repack the item in its original packaging, including all accessories, manuals, and tags. For protection, we recommend using a trackable shipping service.
Send your package to:
Futuro Brand Returns
1767 Crummit Lane, Omaha, Nebraska, US 68137
Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product.
Once received, our team will inspect the item. Processing typically takes 3-5 business days after receipt.
Refunds & Credits
- Timing: Once your return is approved, refunds will be processed to your original payment method within 5-10 business days.
- Method: Refunds are issued via the original payment method used (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your financial institution.
- Deductions: The original shipping fee (if any) is non-refundable. For exchanges, we cover the cost of re-shipping the new item to you.
Important Exceptions & Non-Returnable Items
For hygiene, safety, or customization reasons, the following items cannot be returned or exchanged unless they arrive defective or damaged:
- Body Massagers & Devices FINAL SALE – For clear hygiene reasons, all personal care products are final sale.
- Helmets & Protective Gear (for cycling, boxing, etc.) – Returns are only accepted if the item is unused and in sealed original packaging. Once worn or its integrity potentially compromised, it cannot be returned for safety reasons.
- Customized or Used Equipment – Any product specifically assembled, customized, or used in a way that affects its resalable condition.
- Clearance or Final Sale Items – These will be explicitly marked as non-returnable at the time of purchase.
For defective items within these categories, contact us immediately at [email protected] for a resolution.
Exchanges
We happily offer exchanges for size, color, or a different product within the same price range. The process follows the same steps as a return. Once your return is received and inspected, we will ship the new item to you using your preferred shipping method.
International Returns (Outside the US)
As a global brand, we accept international returns. Customers are responsible for any return shipping costs and must comply with all customs regulations. We recommend declaring the package as a “Returned Good” with minimal value to avoid additional duties.
Need Help?
Our dedicated support team is here to ensure your experience is as smooth as your adventures.
- Email: [email protected]
- Returns Address (RMA Required): 1767 Crummit Lane, Omaha, Nebraska, US 68137
We aim to respond to all inquiries within 24-48 hours.