At Futuro Brand, we engineer our Baseball Equipment, Hiking Gear, Home Gym Equipment, and all our adventure-ready products to withstand your most demanding journeys. However, we understand that sometimes an item might not be the perfect fit for your needs. Our Returns & Exchanges process is designed with the same efficiency and reliability as our 1-2 day order processing—clear, straightforward, and built on trust.

Policy Summary: We accept returns and exchanges for most items within 15 days of your receipt of the shipment. The item must be in its original, unused, and resalable condition with all tags and packaging intact. Please review the sections below for detailed instructions and important exceptions.

1. Our Return & Exchange Promise

We stand behind the quality and performance of every piece of gear we sell. If you’re not completely satisfied, we’ll work with you to make it right—whether you need a different size of Bike Clothing, a replacement part for your Camping Kitchen setup, or a refund for your Boxing Gear.

2. Step-by-Step Return/Exchange Process

  1. Initiate Your Request (Within 15 Days):
    Contact our support team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include the information outlined in the template below.
  2. Receive Your RMA & Instructions:
    Our team will review your request and, if approved, email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions within 1-2 business days. Returns sent without an RMA number cannot be processed.
  3. Package Your Item Securely:
    Please repack the item in its original packaging, including all accessories, manuals, and tags. For your protection and ours, we recommend using a trackable shipping service.
  4. Ship to Our Facility:
    Send your package to the address provided in your RMA instructions. Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product.
  5. Inspection & Processing:
    Once received at our facility (1767 Crummit Lane, Omaha, US 68137), our team will inspect the item. Processing typically takes 3-5 business days after receipt.

3. Request Email Template

To expedite your request, please copy and paste the template below into an email to [email protected] and fill in the bracketed information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Futuro Brand Team, I would like to request a [Return / Exchange] for my recent order. Order Number: [Please provide] Product Name(s): [e.g., TrailMaster Hiking Backpack, Size L] Reason for Request: [e.g., Incorrect Size / Product Defect / Changed Mind] For exchanges, my preferred replacement item is: [Product Name and Specifics, e.g., Size M] I confirm the item is in its original, unused condition with all tags and packaging. Please provide the RMA number and return instructions. Best regards, [Your Full Name] [Your Email Address]

4. Refunds & Credits

  • Timing: Once your return is approved, refunds will be processed to your original payment method within 5-10 business days.
  • Method: Refunds will be issued via the original payment method used (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your financial institution’s policies.
  • Deductions: The original shipping fee (if any) is non-refundable. For exchanges, we will handle the cost of re-shipping the new item to you.

5. Important Exceptions & Non-Returnable Items

Based on the nature of certain products for hygiene, safety, or customization reasons, the following items from our catalog cannot be returned or exchanged unless they arrive defective or damaged:

Non-Returnable Products:

  • Body Massagers & Devices: For clear hygiene reasons, all personal care and massager products are final sale.
  • Helmets & Protective Gear: Once a helmet or protective item (e.g., for cycling, boxing, or other sports) has been worn or its integrity potentially compromised, it cannot be returned for safety reasons. Returns are only accepted if the item is unused and in sealed original packaging.
  • Customized or Used Equipment: Any product that has been specifically assembled, customized, or used in a way that affects its resalable condition.
  • Clearance or Final Sale Items: These will be explicitly marked as non-returnable at the time of purchase.

For defective items within these categories, please contact us immediately at [email protected] for a resolution.

6. Exchanges

We happily offer exchanges for size, color, or a different product within the same price range. The exchange process follows the same steps as a return. Once your return is received and inspected, we will ship the new item to you using your preferred shipping method (Standard or Free Shipping).

7. International Returns (Outside the US)

As a global brand serving customers worldwide (excluding specific remote regions in Asia), we accept international returns. Customers are responsible for any return shipping costs and must comply with all customs regulations when sending the package. We recommend declaring the package as a “Returned Good” with minimal value to avoid additional duties.

Need Help?

Our dedicated support team is here to ensure your experience is as smooth as your adventures.

Email: [email protected]
Postal Address for Returns (RMA Required): 1767 Crummit Lane, Omaha, Nebraska, US 68137

We aim to respond to all inquiries within 24-48 hours.

Thank you for choosing Futuro Brand. We’re committed to supporting your journey, from the trail to the home gym and everywhere in between.
– The Futuro Brand Team