FAQ

Q1: What types of products do you sell?

We specialize in high-performance outdoor sports, fitness, and adventure gear. Our categories include, but are not limited to: cycling equipment (bikes, accessories, tools), camping gear (sleep systems, kitchenware, hiking equipment), fitness equipment (home gyms, training tools), team sports gear (baseball, basketball, boxing), water sports equipment, and observation tools such as binoculars. All products are designed to help you pursue an active lifestyle more safely and efficiently.

Q2: How can I confirm that my order was placed successfully?

After your order is submitted, you will immediately receive an order confirmation email sent to your registered email address. If you do not see it, please check your spam or junk folder, or contact us at [email protected] for verification.

Q3: Can I modify or cancel my order after placing it?

Once an order enters the processing stage (usually within 1–2 hours after placement), we cannot guarantee that it can be modified or canceled. If you need urgent assistance, please contact us immediately by email and we will do our best to help. Please carefully review your items and shipping information before placing your order.

Q4: How long does it take to ship my order and what shipping options are available?

All orders are processed within 1–2 business days. After processing, you may choose from the following shipping options:

• Fast Track Standard Shipping: Carried by DHL or FedEx with a flat fee of $12.95. Estimated delivery is 10–15 days after shipment. Ideal for time-sensitive adventures or event preparation.
• Economy Free Shipping: Shipped via EMS and available free on orders over $50. Estimated delivery is 15–25 days after shipment. Best for non-urgent everyday gear replenishment.

Please note that delivery times are calculated from the shipping date and do not include order processing time.

Q5: Which regions do you ship to? Are there additional fees?

We serve customers in most regions worldwide. However, certain parts of Asia and remote locations may have shipping restrictions or be unavailable. Any limitations will be shown at checkout. For international orders, customs clearance is handled by the carrier, and all import duties and taxes are the responsibility of the recipient. These fees are not included in our shipping charges.

Q6: How can I track my package?

Once your order has shipped, you will receive a shipping notification email containing a tracking number. You can use the link in the email to track your package in real time on the carrier’s website (DHL, FedEx, or EMS). If you cannot find the email, please contact us for assistance.

Q7: What payment methods do you accept?

We accept major international payment methods to ensure a secure and convenient checkout experience: Visa, MasterCard, JCB credit cards, and PayPal.

Q8: Is my payment information secure?

Yes. All transactions are processed through encrypted and secure payment gateways, and we do not store your full card details. When paying via PayPal, your financial information is protected by PayPal’s advanced security protocols.

Q9: Why was my payment declined?

Payment declines are usually caused by one of the following reasons: 1) incorrect card details; 2) international transaction restrictions set by your issuing bank; 3) insufficient funds; or 4) temporary network issues. We recommend contacting your bank for confirmation or trying an alternative payment method such as PayPal.

Q10: What is your return policy?

If you are not satisfied with your purchase, you may request a return within 15 days of receiving your order. Items must be brand new, unused, undamaged, and in their original packaging. Please note that customized products and used personal items (such as helmets and certain apparel) may not be eligible for return. For full details, please refer to our complete return policy page or contact customer support before initiating a return.

Q11: What is the return process and how long does a refund take?

Please contact our support team via email to initiate a return request and provide your order number and reason for return. Once approved, we will send you return authorization and address instructions. After the returned item is received and inspected by our warehouse, refunds will be processed to the original payment method within 7–14 business days. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrectly shipped item.

Q12: Where is your physical address located?

Our operations and warehouse facility are located at: 1767 Crummit Lane, Omaha, US 68137, United States. All orders are shipped from this location.

Q13: How can I contact customer support?

We are happy to assist you! Please contact us via email at [email protected]. To help us assist you more efficiently, please include your order number (if applicable) and a detailed description of your inquiry. We will respond as soon as possible.

Q14: Do your products come with a warranty?

Yes. Most of our products are covered by a manufacturer’s warranty, and the warranty period varies by product category. Please refer to the product page or the warranty card included with your order for details. If you experience a quality issue, provide relevant evidence (such as photos or videos) when contacting support, and we will assist you with the warranty process.